Frequently Asked Questions
Simply reach out to our team, providing us with your vision, and we will swiftly develop a plan that will transform your dreams into lasting memories.
Is it possible to change my date?
Absolutely, as long as you provide us with a minimum of 45 days’ notice, you can adjust your date up to two times without any additional charges.
Tell me more about your cancellation policy.
Any events rescheduled within 45 days of the original date will require full payment for perishable items. However, we always strive to collaborate with you.
How does the billing process work?
To secure your booking, we request a 50% down payment with the remaining 50% to be paid 24 hours prior to your event.
What is the process for managing guest invites?
Within our online guest management system, you’ll find a user-friendly “Invites” section. You can either manage it yourself or allow us to take care of it for you.
Can I receive a receipt for my order?
Absolutely! Feel free to reach out to our dedicated customer service team with your order number.
Need further assistance?
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Get in Touch with Au.Thentic.Tees Today!
We’re here to help you with any questions or concerns you may have about our products or your order. Our customer service team is dedicated to providing you with the best support possible, ensuring your experience with us is smooth and enjoyable.
At Au.Thentic.Tees, we understand that reaching out can sometimes feel overwhelming. Whether you have inquiries about sizing, shipping, or just want to share your thoughts, we encourage you to connect with us. Our friendly team is ready to listen and assist you in any way we can, making sure you feel valued and heard.
Your feedback is important to us, and we strive to create a community where everyone feels comfortable expressing themselves. If you have suggestions or ideas on how we can improve, please don’t hesitate to reach out. We believe in the power of connection and are committed to making your experience with Au.Thentic.Tees as authentic and enjoyable as possible. Let’s chat!
Feel free to drop us a message anytime! We aim to respond promptly and ensure that all your queries are addressed. Thank you for being a part of our community!